Which conditions apply

Each rate, package and offer carries its own cancellation, change and no-show conditions. They are shown before you pay and on your written confirmation, and they take priority over the general rules on this page.

Where no condition is shown, the general rules below apply.

Room reservations

You may cancel or change a booking free of charge by contacting the hotel before your arrival date, unless your confirmation says otherwise.

Non-refundable and promotional rates cannot be refunded once paid, but the hotel may agree to move the dates subject to availability and any price difference.

If you do not arrive and have not cancelled (a no-show), the hotel may charge the first night or the amount stated on your confirmation.

Leaving earlier than booked may be charged as stated on your confirmation.

Spa, restaurant and activity bookings

Please tell us as early as possible if you cannot keep your time. Late arrivals may have a shortened treatment or lose the booking without refund.

Meetings, weddings and events

Deposits, final numbers and cancellation charges are set out in the written agreement or quotation from the property, which applies instead of this page.

How refunds are paid

Approved refunds are paid to the original method of payment, normally by bank transfer to the account that paid, within 30 days of approval.

Bank charges and exchange-rate differences are not refundable.

If we cancel your booking for reasons within our control, you receive a full refund of what you paid for that booking.

How to cancel or ask for a refund

Write to reservation@etskyhg.com or call +251 116 818 181 with your booking reference. You can also contact the hotel you booked directly. We confirm every cancellation in writing.